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Welcome to Candlescape.com

email: cs@candlescape.com

Candlescape.com

7287 Longmont Loop
Castro Valley, CA 94552
USA 1-800.691.8177

cs@candlescape.com
cs@candlescape.com
About Candlescape.com

At Candlescape.com we love to hear from our customers. Tell us what you think about your purchase. Ask any questions you might have. We're always open.

Here are some numbers and email links that might help you better communicate with us:

Ordering & Information ---------------------- To order online simply select the product you want and follow the instructions.

------------------------------------------- To order by Phone: 1-800.691.8177 . 8-5, M-F. To order by fax: 1-801.457.1713. 24 hours. ------------------------------------------- Any other questions? questions@candlescape.com

Customer Service ---------------- Your order will be filled as promptly as possible. All orders will be sent via UPS Ground to the US, except Hawaii and Puerto Rico, unless otherwise requested. Hawaii and Puerto Rico will be mailed by Air. Allow 2-3 weeks for delivery.

To inquire about an order already placed or received, please email customerservice@candlescape.com.

The Candlescape Guarantee ------------------------- If you are not completely satisfied with a product, please email us and a representative will authorize an exchange or return. PC/Mac handles our fulfillment and will answer the phones PC/Mac Performance. Just tell them this is for Candlescape.com. Damaged Merchandise ------------------- If your order arrives damaged, we will gladly replace the item. Please retain the damaged merchandise and shipping materials so that we may process a claim and email us at claims@candlescape.com.

Candlescape.com is owned and operated by: James Toland 7287 Longmont Loop Castro Valley, CA 94552

Copyright 2005, Candlescape.com, all rights reserved.

Our contact information



-------------------------------------------

To order by Phone: 1-800.691.8177 . 8-5, M-F.

To order by fax: 1-801.457.1713. 24 hours. -------------------------------------------

email: cs@candlescape.com

Candlescape.com

7287 Longmont Loop Castro Valley, CA 94552 USA 1-800.691.8177

cs@candlescape.com

Return Policy

Our returns policy is simple.

Within 30 days of receipt of your order, you may return any "un-used" item for a full refund. Shipping will only be refunded for damaged items, or items shipped in error. If you just want to return an item, we will refund the purchase price, but you will need to ship the item back to us, at your own expense.

Please note that we can process returns and refunds only for items purchased from Candlescape.com. (Candles must be unused and have never been lit. Un-used means "never been used", not any "left over portions".)

You can also cancel unshipped items, by calling us directly. How to Return Items

To return any item, no call is required. Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely. Attach a return label and ship to our address indicated below. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. We will only pay for return shipping on damaged goods.

If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:

Candlescape.com Returns Department 7287 Longmont Loop Castro Valley, CA 94552 USA 1-800.691.8177

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. We will not pay for return shipping fees, for "personal taste" returns. We will however, refund the actual amount you paid for the item.

Problems, Questions, Suggestions?

If you have any problems with your order, please don't hesitate to contact us.

E-mail: orders@candlescape.com Telephone: 1-800.691.8177 Fax: 1-801.457.1713